Exchange Policy

Last Updated: January 2026

At Sanforisky, we want you to be satisfied with your purchase. If you have received a product that you would like to exchange, please read the policy below carefully.

  1. Eligibility for Exchange

You can request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

  • The item must be unused, unworn, and in its original condition
  • The item must be in original packaging with all tags and accessories
  • Proof of purchase (order number or receipt) is required
  1. Items Not Eligible for Exchange

The following items cannot be exchanged:

  • Items on sale or clearance
  • Gift cards
  • Personal care or hygiene products
  • Items that have been used, washed, damaged, or altered
  • Perishable items like fruits/vegetables
  1. Exchange Process

To request an exchange:

Email us at: support@sanforisky.com
Subject: Exchange Request – Order #YourOrderNumber

Please include:

  • Your order number
  • Product name
  • Reason for exchange
  • The item you want in exchange (if applicable)

Our support team will guide you through the process.

  1. Exchange Shipping Costs
  • If the exchange is due to our mistake (wrong item, defective product), we will cover the shipping cost.
  • If the exchange is due to customer preference (size change, color change, etc.), the customer will be responsible for both return and reshipping costs.
  1. Availability of Replacement
  • Exchanges are subject to product availability.
  • If the requested replacement is not available, you may choose:
    • A refund, or
    • A store credit, or
    • Another product of similar value
  1. Inspection and Approval
  • Once we receive the returned item, it will be inspected.
  • If approved, the replacement item will be shipped within 3 to 5 business days.
  1. Damaged or Incorrect Items
  • If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery.
  • Provide photos or video as proof.
  • We will arrange a free exchange or replacement.
  1. Contact Us

If you have any questions about our Exchange Policy, please contact us:

Email: support@sanforisky.com

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